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IRELAND CAR RENTAL TERMS & CONDITIONS

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COUNTY'S FLEET

County Car Rental logo

County offers a Large Range of late Model and Current Year Vehicles. Some special equipment and automatic vehicles may not be current year as is standard in the Irish Car Rental Industry.

All vehicles have power steering and radio and CD player, and Anti Theft ignition systems. Some vehicles are equipped with power windows and central locking, regretfully these options cannot be requested.     Irish drivers mostly drive standard shift vehicles, and these are more popular and less expensive to rent. Automatics are available in some vehicle sizes. The County Fleet is listed in Section "COUNTY FLEET".  Vehicles can be booked by Group, you cannot book a specific model within a Group.

COUNTY LOCATIONS

Dublin Airport In Terminal Airport Desk, Dublin Airport.
Dublin City North Clarion Hotel, Cloughran, North Dublin.
Dublin City South Bakers Corner,  South Dublin
Dun Laoghaire Rochestown Avenue, Dun Laoghaire
Dun Laoghaire Ferry Port Meet In -Terminal

DRIVER QUALIFICATION

MAXIMUM RENTAL LENGTH
Irish Tax Laws restrict rental days to a maximum of 34 days at standard Car Rental Tax Rates.   Rentals longer than this are subject to a higher tax rate.

DRIVING LICENCE.  Renters and Extra Driver must produce their own driving license issued in their country of residence, held for a minimum of 5 years. Renters with United Kingdom or other two part license must have all parts of their current license at time of rental.

DRIVING EXPERIENCE:  Minimum of five years accident free driving on a Full License and own Insurance immediately prior to rental.

DRIVER'S AGE.  County does not discriminate on the basis of age.  We discriminate on a renter's ability to drive at any age. 

Renters under 25 and over 73 have a statistically higher risk of accidents and will be accepted provided they have a current driving license issued in a country where driving is on the left side.

Renters under 25 and over 73 must produce a note from their insurance company showing that they have been driving accident free for the past five years.  Drivers over 73 must also produce a doctor's note confirming that they are fit to drive.

Renters outside 25 to 73 who have a driving licence issued in a country where driving is not on the left have a statistically higher risk of accidents in Ireland and will be accepted subject to a driving ability assessment test on commencement.  Any drivers in this category should have alternative transport arrangements made in advance should they be unsuccessful in the driving ability assessment test.   

EXTRA DRIVER.

Extra Drivers are subject to the same conditions as Renters.

One Extra Driver per rental is permitted at a charge of €7.00 per day which applies for the entire rental period.

Rentals under 7 days in length may only have an Extra Driver where both drivers have licenses issued in a country where driving is on the left hand side of the road.

DRIVING ABILITY ASSESSMENT. Drivers of any age may be subject to a pre rental driving ability assessment.

DRIVING CONVICTIONS.  Renters who have been convicted of a major driving offence in the past five years will not be accepted.

MINIMUM AGE FOR VEHICLE GROUPS

Groups Minimum Age
A, B, C (Small, Medium Manual)
E, F (Small Medium Automatic)
21 (25 for renters licensed in country where driving is on right)
D, G, H, L, R (Large Vehicles)
(People Carrier, 4WD )
26  (28 for renters licensed in country where driving is on right)
J, K, M, N  (Minibuses, uxury)  30

DRIVER SECURITY REQUIREMENTS

SECURITY COMMITMENT - CREDIT CARD.    Renter is required to leave a security commitment at commencement of rental.   A CREDIT CARD BELONGING TO THE RENTER IS MANDATORY TO PROCESS A SECURITY COMMITMENT

CREDIT CARD PRE AUTHORIZATION. A Pre Authorization of a minimum of €350.00 and up to Insurance/Waiver Excess will be processed at commencement of rental.   Card holder must agree to the terms and conditions and sign THE RENTAL CONTRACT.  A pre-authorization will be held on the credit card and this pre-authorization will not be processed if there are no additional charges or driving violations (rental extensions, damage, parking, speeding tickets, tolls or any other charges due under the terms of the rental contract).

RELEASE OF CREDIT CARD PRE AUTHORIZATION/RELEASE   Pre authorization will be released by the Credit Card holder's own bank.   County Car Rentals will not be responsible for expediting the release of any un-processed pre-authorization.

FUEL POLICY. All vehicles are supplied with a full tank of fuel.

As it is not possible or practical to return Completely Full or Completely Empty, we ask customers not to refill at termination. There is no Return Full Option and no Return Empty Option.

County offers two fuel options:

Option 1
This first tank of fuel is prepaid at a discounted rate with no refund for unused fuel.
This discounted price allows the car to be returned with adequate "free fuel reserve"

Option 2
Where it may not be possible to use a full tank of fuel do not refill before return. County will refill and charge for refill at pump price.

INSURANCE WAIVERS AND PROTECTIONS

INSURANCES, WAIVERS, PROTECTIONS ISSUED BY OTHERS: COUNTY CAR RENTALS ONLY RECOGNISE INSURANCES, WAIVERS, PROTECTIONS SUPPLIED BY COUNTY CAR RENTALS OR BY AN IRISH BASED INSURANCE COMPANY.

Without Insurances, Waivers, Protections supplied by County Car Rentals or supplied by an Irish based Insurance Companies, the renter is Totally Responsible for, and must pay County Car Rentals directly for, all damage to the rental car irrespective of how it is caused and irrespective of who is at fault.

Insurances, Waivers, Protections issued by Companies outside of Ireland do not apply to the rental vehicle, there is no direct cover arranged with County Car Rentals.  Whatever arrangement exists is between the renter and the issuing Company. 

RENTER'S RIGHT TO DECLINE I NSURANCES, WAIVERS, PROTECTIONS
County Car Rentals permits renter to decline Insurances, Waivers, Protections offered by County Car Rentals.

RENTER'S RESPONSIBILITIES IF DECLINING I NSURANCES, WAIVERS, PROTECTIONS
If renter declines Insurance, Waivers, Protections offered by County Car Rentals and renter does not transfer cover by an Irish based Insurance Company, then renter personally assumes total financial responsibility for damage to or loss of the rental vehicle and will be charged by County Car Rentals for all damage to or loss of the rental vehicle.

RENTER'S BOND REQUIREMENTS
If renter declines Insurances, Waivers, Protections offered by County Car Rentals, then, at commencement of rental, renter will be required to leave a bond of €15,000 or the value of the vehicle whichever is greater, and this must be deposited with County Car Rentals.  This will be held as guarantee for renter's commitment to pay for damage to or loss of the rental vehicle.   This bond must be in the form of Euro Cash or Bank Guarantee.   Credit Cards, Personal Cheques or other forms of payment for bond are not acceptable. Refunds of bond will only be made if vehicle is returned undamaged.   Refund will be made only at County Car Rentals Head Office Monday to Friday 9am to 5pm, excluding Irish Public Holidays.

USE OF VEHICLE FOR HIRE OR REWARD
Rental Vehicle may not be used for hire or reward for carriage of Passengers and goods.    No Insurance applies in this case.

RENTAL COLLECTION WAIT TIME: County will hold vehicle for one hour from the time supplied at booking. If there is any delay, renter should contact County with a minimum of four hours notice.   County will hold vehicle, subject to availability, provided the rental start time is within depot opening hours.   Renter will be responsible for rental payment from the time of the original booking.   For renters arriving off flights or ferries, County will hold vehicle for one hour from actual arrival time provided that Arrival Flight Number or Arrival Ferry Number has been advised at time of booking.   If flight or ferry is delayed, County will hold vehicle, subject to availability, for one hour after actual arrival time provided this is within Depot Opening Hours and that Arrival Flight Number or Arrival Ferry Number has been advised at time of booking.   For delayed renters arriving outside Depot Opening hours, County will hold vehicle, subject to availability, for next Depot Opening time.

NO-SHOW:
If renter is delayed in collecting their car, they should contact the County depot where they are collecting the car.  If the reserved vehicle has not been collected after 1 hour of the reserved collection time, the reservations will automatically be cancelled. Please note that no refund is made on no-shows.

PRE RENTAL VEHICLE CONDITION

At vehicle collection, renter will be supplied with a Pre Rental Vehicle Condition Report listing any pre existing damage to the vehicle.   Renter will be asked to inspect the vehicle condition and sign off the report. This report will be used when checking in the vehicle after rental return.

COLLECTION DETAILS

Dublin Airport.
Open All Days 06:00 to 22.30 (except Christmas and New Year closing) for Pre Booked customers Only - Flight number must be advised in advance.
On arrival proceed to County Car Rentals Airport Desk in the Pre-Booked Car Rental Section Terminal 1.  This immediately to the right as you emerge from Customs in Terminal 1 and follow directional signs after Customs in Terminal 2..
Paperwork will be completed and customer then taken by Courtesy Shuttle to County Depot at the Clarion Hotel in Dublin Airport.
If the Airport Desk is unattended, lift County Courtesy Free Phone on desk, for immediate assistance.  
If you have any difficulty phone local +353 1 844 5689

Dublin City North
Open Monday to Friday 09:00 to 17:00, Saturday 09:00 to 15:00, Sundays and Public Holidays - Closed.
Proceed to the County Car Rental Desk in the Clarion Hotel, Cloughran, North Dublin.   Paperwork will be completed and customer given car from this depot. 
If you have any difficulty phone local + 353 1 844 5691

Dublin City South
Open Monday to Friday 09:00 to 17:30, Saturday 09:00 to 15:30, Sunday and Irish Public Holidays 10:00 to 11:30
Proceed to Depot at Rochestown Avenue, Dun Laoghaire. (Beside Bakers Corner)
Paperwork will be completed and customer given car from this depot
If you have any difficulty phone local + 353 1 235 2030

Dun Laoghaire
Open Monday to Friday 09:00 to 17:30, Saturday 09:00 to 15:30, Sunday and Irish Public Holidays 10:00 to 11:30
Proceed to Depot at Rochestown Avenue, Dun Laoghaire. (Beside Bakers Corner)
Paperwork will be completed and customer given car from this depot
If you have any difficulty phone local + 353 1 235 2030

Dun Laoghaire Ferry Port
Open Monday to Friday 09:00 to 17:30, Saturday 09:00 to 15:30, Sunday and Irish Public Holidays 10:00 to 11:30. Ferries outside of these hours will be met only when sailing number is advised in advance. County Representative meets customers as they arrive out of the customs area. Customers are taken to the nearby Dun Laoghaire County Depot, paperwork completed and customer given car from this depot.
If you have any difficulty phone local + 353 1 235 2030

IRISH PUBLIC HOLIDAYS 2011 and 2012:
  2011 2012
New Years Day 1 January 1 January
St Patrick's Day 17 March 17 March
Easter Monday 25 April 9 April
May Day 2 May  7 May
June Holiday 6 June 4 June
August Holiday  1 August 6 August
October Holiday 31 October  20 October
Christmas Day  25 December  25 December
St Stephen's Day  26 December 26 December

RETURNING A COUNTY CAR
Vehicles may only be returned to the Designated Location listed On the Rental Contract.  Returning to any other locations without agreement will incur substantial charges.
If returning outside Office Hours Vehicle will be checked in at next opening time.   County Return Locations are under CCTV Security.

AMENDING OR EXTENDING A RENTAL:
Amendment or Extension of rental must be arranged and agreed directly with County Car Rentals.   This is subject to vehicle availability.   Charges for additional days will be calculated at the local daily rate, payable direct to County.

RENTAL RETURNS GRACE PERIOD. A Grace Period of 59 minutes beyond the rental return time on the date of return will be allowed free of charge, provided County is advised in advance, and that this is within Depot Opening Hours. Rentals returning beyond this period will be charged for an extra day at Local Rates.

CHECKING RETURNED VEHICLES.
Returned vehicles will not be finally checked, until the bodywork and interior are clean. It is recommended that prior to return, vehicles are cleaned free of road film, and the interior cleaned, otherwise it is County's policy to wash and clean the returned vehicle at a later time, before finally checking the vehicle.
If vehicle is returned outside Depot Opening Hours then the customer agrees to accept vehicle return condition check on next Depot Opening Hours as follows:
Return Depot Opening Hours.
Dublin Airport / Dublin City North. Mon to Fri - 09:00 to 17:00; Sat - 09:00 to 16:00; Sundays and Public Holidays- Closed
Dun Laoghaire / Dublin City South Mon to Fri - 09:00 to 18:00; Sat - 09:00 to 16:00; Sundays and Public Holidays- 10:00 to 12:00
Dun Laoghaire Ferry Port No County Staff for return – Vehicle checked on return to County Depot in next Opening Hours.

EARLY RETURN OF RENTAL VEHICLE.   Should renter wish to return the rental vehicle earlier than booked, County Car Rentals should be contacted in advance.   Please note that once a rental has commenced, no refund is made on any unused rental days or protection waivers.

RETURN DETAILS

Dublin Airport.
Available 24 hours per day.
Proceed to County Depot at Dublin Airport Clarion Hotel.    Park and lock vehicle in the County Car Rentals courtyard in the Hotel Car Park.  Leave keys at County Desk in Hotel.    County Shuttle or Clarion Hotel Shuttle will bring renter to Airport Terminal.  Clarion Hotel Shuttle runs on the half hour 24 hours per day.    Return vehicle at least 2 ½ hour prior to departure flight time.

Dublin City North.
Available 24 hours per day.
Proceed to County Depot at Dublin Airport Clarion Hotel. Park and lock vehicle in the County Car Rentals courtyard in the Hotel Car Park.   Leave keys at County Desk in Hotel.   

Dun Laoghaire Ferry Terminal (In Terminal)
Available 08:00 to 21:30 all days to County Returns Area in Ferry Port Underground Car Park.    Lock Vehicle and deposit Keys in Car Rental Key Box in Terminal

Dun Laoghaire
Rochestown Avenue, Dun Laoghaire.(Beside Bakers Corner)
Depot Hours: Monday to Friday 9:00 to 17:30, Saturday 09:00 to 15: 30, Sunday and Bank Holidays 10.00 to 11.30.   Vehicle may be returned 08:00 to 21:00.  
If returning outside Depot Hours, the adjacent Esso Petrol Station will open the County Compound Gates.   Lock Vehicle and return Keys through Depot  Door Key Drop.

Dublin City South
Rochestown Avenue, Dun Laoghaire.(Beside Bakers Corner)
Depot Hours: Monday to Friday 9:00 to 17:30, Saturday 09:00 to 15: 30, Sunday and Bank Holidays 10.00 to 11.30.   Vehicle may be returned 08:00 to 21:00.  
If returning outside Depot Hours, the adjacent Esso Petrol Station will open the County Compound Gates.   Lock Vehicle and return Keys through Depot  Door Key Drop.

Shannon Airport, Cork Airport, Knock Airport.
(Only with prior written Agreement)
Vehicles may be returned at any time.  Return vehicle to National Car Rentals Car Returns Park.  Leave keys with National Car Rentals representative.   Note Row Number, and phone County Head Office with Toll free Number provided to advise on return location and time.   If County is not immediately advised of return and location then renter will be responsible for Parking Fees and Recovery Costs.

Rosslare Ferry port
(Only with prior written Agreement)
Vehicles may be returned at any time.  Return vehicle to Public Car Park. Lock Keys and Parking Ticket in Boot. Note Row Number, and phone County Head Office with Toll free Number provided to advise on return location and time.   If County is not immediately advised of return and location then renter will be responsible for Parking Fees and Recovery Costs.

ON THE ROAD

GEOGRAPHICAL DRIVING LIMITS. County Car Rentals vehicles may not be taken outside the republic of Ireland into Northern Ireland without our prior written approval and payment of fee.

UNAUTHORIZED TAKING. VEHICLES MAY NOT BE TAKEN OUTSIDE THE ISLAND OF IRELAND. NO INSURANCE APPLIES OUTSIDE THE ISLAND OF IRELAND.

Unauthorized taking charge will be made as follows:

  Fee Unauthorized Taking Charge
Northern Ireland 25.00 250.00
Wales, England, Scotland N/A 750.00
Elsewhere N/A 2,250.00

INCORRECT FUEL
Should renter or another put wrong fuel in the vehicle, all fees relating to this will be charged for.

FUEL PUMP COLOUR CODING IN IRELAND
It is usual for pump handles to be colour coded as follows.

Please exercise caution when refueling, as rectifying for incorrect fuel will incur substantial charges, and County Car Rentals is not obliged to supply a replacement car in this event.

UNLEADED -- GREEN
DIESEL -- BLACK

LOST KEYS
Late model vehicles as supplied by County cannot be stolen without keys.   It is important that keys are kept in a safe place.
Vehicle keys are chip-coded and are costly and timely items to replace. If renter looses the rented vehicle's key, renter will be obliged to pay for its Replacement Key (approximately €300.00) plus any associated transport costs in connecting renter with key.
Because of security implications, Replacement Key can not be obtained from vehicle dealers, outside dealer opening times.
Spare Keys are retained by County Car Rentals.  Because Spare Keys are required to code Replacement Keys, they are not generally given out when keys are lost.  Loss of  Spare Key will incur a cost of up to €2500.00 as it is also necessary to replace and reprogram the Electronic Control Unit and other Vehicle hardware and software. At time of supply of Spare Keys, a deposit will of up to €2,500.00 will required and will be refunded after the Spare Keys is returned to a County Depot.
Renter will be responsible for safe storage of rental vehicle and for rental charges when waiting for Key.

FINES, TOLLS, ELECTRONIC TOLLS SPEEDING, PARKING,
Speeding, Parking, Fines, Tolls, are the responsibility of the renter. County accepts no responsibility for any fine or payment. The renter is obliged to inform County of any fines, parking tickets or tolls incurred, issued whilst the renter is using the vehicle.

M50 MOTORWAY ELECTRONIC TOLLS
Tolls are automatically charged to the rental vehicle on the M50 Motorway only.  Renter should not make payments for these tolls.   If renter pays toll directly, then receipt must be provided for refund.  County Car Rentals will make charges to customer after termination.   An administration fee will be added.

HELP ON THE ROAD

Mechanical Assistance:
In the event of a breakdown, all County vehicles are covered by either the manufacturers warranty or 24 hour Automobile Association (AA) Roadside Assistance.   No Repairs work may be carried out without the prior approval of County Car Rentals who will issue a Repair Purchase Order.  Please ensure you keep  receipts.

Please note that if the problem is found to be self induced, a call out fee will be incurred and charged to the Renter.   Self Induced includes Locking Keys in Car, Loss Of Keys, Changing Wheel, Wrong Fuel and any other self induced cause.
AA Toll Free (Republic Of Ireland) 1800 667788,
AA Toll Free (Northern Ireland) 0800 667788,

Help line:
If you experience any problems during your rental, please contact County Head Office on Toll Free:
1 800 268 689 (1 800 COUNTY).

ACCIDENTS:
All Accidents and Incidents must be reported to County Car Rentals.
The Irish Police (Gardai) and County Car Rentals must be notified immediately of any Car Accident, however minor.   A report form must be completed at the time of the Accident or Incident, and details taken as listed on the Rental Contract.    Additionally, the names of the Garda and County employee with whom you made the report must be retained.   Dependent on the circumstances, County may require the renter to return to a County Depot to complete a detailed Accident report.   County reserves the right not to supply a replacement vehicle.



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