Additional Driver Charges

Additional drivers must be over 21. All additional drivers must meet the age and license requirements set out above.

Cross Border Policy (Driving on the Continent or Ireland)

Please inform us at the time of reserving if you are planning to travel outside of mainland UK.

Vehicles may be taken abroad but renters will be required to purchase the Europdrive Package (Overseas Breakdown Cover) which costs as follows: 1-2 days = £33.33 + VAT per rental, 3-5 days = £41.67 + VAT per rental, 6-7 days = £58.33 + VAT per rental, 8-13 days = £83.33 + VAT per rental, 14-20 days = £95.83 + VAT per rental, 21-27 days = £104.17 + VAT per rental, 28-34 days = £112.50 + VAT per rental, 35-41 days = £120.83 + VAT per rental, 42+ days = £129.17 + VAT per rental. The Europdrive Package is only available to purchase at the counter and applies to vehicles going to the Republic of Ireland also.

 Written permission is required to take any vehicle outside of the UK. Any vehicle rented (irrespective of insurance cover) requires written permission from Alamo/National by means of obtaining a completed VE103 form prior to departure. This should be obtained from the renting branch at commencement of rental. Countries which you are allowed to travel to are: Andorra, Austria, Belgium , Denmark , Finland , France , Germany* Gibraltar , Ireland , Iceland , Italy , Litchenstein , Luxembourg , Netherlands , Norway, Portugal, San Marino, Spain, Sweden and Switzerland.. Cars MAY NOT be driven into any outside those listed above. The following vehicles may NOT be taken overseas: PDAR, PWAR,LDAR

*Winter tyres required.

One Way Rentals

One-ways are NOT permitted between the Mainland U.K. and the Republic of Ireland.

One-Ways between Derry and Belfast locations = £40.00 + VAT. One-ways between all other Northern Ireland locations are free of charge.

One-way rentals are permitted from any Northern Ireland location to the following locations in the Republic of Ireland:- to Dublin = £150.00 + VAT. To: Cork, Knock and Shannon = £450.00 + VAT.

All one way rentals to and from UK Mainland into Northern Ireland are subject to availability.

International one-ways are NOT permitted.

 Condition of Vehicle 

Vehicle must be returned in the same condition as when rented, normal wear & tear excepted. The customer is responsible for the cost of any new damage found at rental termination up to the amount of their damage excess liability. If special cleaning is required a separate charge will be made directly to the customer.

Special Equipment

Child/Infant seats (CSI) Britax Baby Safe Child Seat, suitable for ages 0 to 9 months, which is approved to British Standards. Available at all locations for GBP 9.17 +VAT per day with a maximum of GBP 64.17 +VAT per rental. A security deposit of GBP 50.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return.

 Child/Toddler seats (CST) toddler seat, which is the Britax Eclipse Child Seat, suitable for ages 9 months to 4 years, which is approved to British Standards. Available at all locations for GBP 9.17 +VAT per day with a maximum of GBP 64.17 +VAT per rental. A security deposit of GBP 50.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return.

 Booster cushions (BST) are available at all locations at the cost of £5.00 + VAT per day, with a maximum charge of £35.00 + VAT per rental. There is no deposit payable. There are two types of booster seats: The Britax Adventurer (which has a back support) and the Britax Horizon (which is without a back support). Both are suitable for 4+ years.

 GPS units are available at a cost of 9.17 GBP + VAT per day with a maximum charge of 91.67 GBP + VAT per rental. A 250.00 GBP deposit is required. GPS units are available from ALL locations. For one way rentals from Northern Ireland GPS must not be left in vehicles terminating in any location in the Republic of Ireland or Mainland UK. The full loss of deposit will apply.

Surcharges 

Premium Location fee of 15% per rental plus VAT for the following locations: – Aberdeen Apt, Belfast Int Apt, Belfast City Airport, Belfast City, Birmingham Apt, Birmingham City, Blackpool Apt, Bournemouth Apt, Bournemouth City, Bradford, Bristol Apt, Bristol City, Bristol Horfield, Cardiff Apt, Cardiff City, Cardiff East, Dover, East Midlands Airport, Edinburgh Apt, Exeter, Gatwick Apt, Glasgow Apt, Heathrow Apt, Humberside Apt, Inverness Apt, Inverness City, Leeds Bradford Apt, Liverpool Apt, Liverpool Knotty Ash, London Barking, London Bayswater, London City Apt, London Croydon South, London Edgeware, London Enfield, London Euston, London Finchley, London Fulham Broadway, London Kennington, London Kensington, London Kings Cross, London Kingston Upon Thames, London Lewisham, London Marble Arch, London North Cheam, London Orpington, London Park Royal, London Putney Bridge, London Richmond, London Streatham, London Victoria, London Waterloo, London Woodford Green, Luton Apt, Luton City, Manchester Apt, Manchester City, Manchester Salford, Newcastle Apt, Newcastle Gateshead, Norwich Apt, Prestwick Apt, Southampton Apt, Southampton City, Stansted Apt, Swansea, Teeside Apt.

 Vehicle Licence fee is GBP 1.36 / day + VAT.

 Congestion Charge: In Central London the city has imposed a congestion charge scheme which is payable daily Monday to Friday for each day that a vehicle moves within the zone. The daily charge is GPB 10.00 if paid by midnight on the day of travel and GBP 12.00 if paid the next day. It is payable locally by phone, internet or selected retail outlets within the zone (next day payment only available online or by phone). There is a fixed penalty system that will issue fines of GVP 120.00 per day for non-payment which is reduced to GPB 60.00 if paid within 14 days. Marble Arch, London Bayswater, London Victoria and London Waterloo are the only Alamo/National locations which fall within the Central London zone. If you collect your car from Marble Arch between Monday to Friday (0700-1800), Alamo will add your first days Congestion Charge fee automatically to your rental agreement for your convenience.All further days are payable by the renter. If you rent a vehicle outside the zone and wish to enter central London zone (Monday to Friday) a charge will be payable via phone or internet as stated above.The daily charge is GBP 10.00 if paid by midnight on day of travel or GBP 12.00 if paid by midnight the following day. There is a fixed penalty system which will issue fines of GBP 120 per day for non payment.

 DVLA Check - £5.83 + tax (paid locally) - Customers are only charged this fee when they do not have their full driving license.

Refueling Policy 

All vehicles are supplied with a full tank of fuel and it is the customer’s responsibility to return the vehicle full or pay for any missing fuel at the end of the rental. On rentals of 4 days or longer, we recommend that you add the cost of a full tank of fuel to our rental charges at time of pick up. This method eliminates the need for you to refuel the tank prior to returning. The fuel amount charged at time of rental will be based on a market competitive price and the car model rented. No refunds are issued for unused fuel. A fuel deposit will not be required for rentals of 4 days or longer where the full tank option has been purchased. For rentals of 1-3 days a fuel purchase option is available. Please ask for further details when picking up the vehicle. 

Out of Hours Policy 

After hours pick up or return may be possible at some locations - please request at time of reservation. An out of hours surcharge of GBP 40.00 +VAT will apply. If returning out of hours the customer remains liable/responsible for the vehicle until the depot re-opens. Please check with the local depot to confirm at pick-up the procedure for returning the vehicle out of hours and the location of the key return box. Please note that when returning out of hours at Marble Arch additional charges may apply. 

Payment Policy 

All major credit cards. If paying by credit card, driving license and passport required.

Cash payments may be permitted on all cars except executive cars. Minimum age for cash deposits is 25. If paying by cash, renters need to produce their passport, dated return flight ticket and full driving license: Cash payments are not permitted at Aberystwyth, Basingstoke, Birkenhead, Carmarthen, Leeds, Pembroke & Swindon. All locations (excluding Aberystwyth, Basingstoke, Birkenhead, Carmarthen, Leeds, Pembroke & Swindon) within normal working hours will accept a cash deposit at the discretion of the station manager and with a copy of customers passport and airline ticket. Cash renters will need to provide passport, dated return ticket and full drivers liscence that meets requirements set out above.

Travelers cheques accepted in GBP only.

A Maestro debit card can also be used as a method of payment.

Customers will be charged for loss of vehicle keys at GBP 140.00 including VAT. 

Please note: Renters will be asked for the following deposits:1) The estimated cost of the rental 2) A GBP 250 security deposit (please note this deposit is not linked to the amount of the renter's damage or theft liability excess and is required on all rentals) 3) the fuel prepayment GBP 70.00. Cash renters cannot expect to receive a refund of their deposits in cash. The refund will probably take the form of a Sterling cheque, which will be posted to the renters home address. The renter may also be required to provide an additional form of ID.

Reservations 

Reservations will be confirmed by vehicle group. Specific makes, models cannot be guaranteed. Minimum rental period is 3 days. 24 hours equals one rental day. 

Roadside Assistance 

In case of breakdown or accidents, emergency telephone numbers can be found on the vehicle tax disc by the key fob. Cover is provided through either the AA, RAC or other provider, dependent on the vehicle manufacturer. Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week. Dependent on circumstances, Alamo reserves the right not to replace the vehicle. 

Insurance + Waivers 

Third Party Liability (TPL) is mandatory in the UK and included in the daily rate. Third Party Liability is included in the rates and provided unlimited cover to third party bodily injury only. The limit for Property Damage is equivalent to EUR 100 million (approximately £88 million). Excess above this is the responsibility of the driver.

Theft Waiver (THW) if purchased, reduces the amount of the renters responsibility for the rented vehicle to the sum of the deductible (800.00 GBP deductible). THW costs as follows: 1 - 2 days £9.17 + tax per day, 3 - 6 days £7.50 + tax per day, 7+ days £6.67+ tax per day. Please note: the insurance excess is increased by £400.00 for drivers under 25 years of age at the following locations: Aberystwyth, Pembroke, Carmarthen and Llanelli.

Collison Damage Waiver (CDW) if purchased reduces the amounts of the renters damage responsibility for the rental vehicle to the sum of the deductible. (GBP 800). Cost: 1 - 2 days £9.17 + tax per day, 3 - 6 days £7.50 + tax per day, 7+ days £6.67 + tax per day. Please note: the insurance excess is increased by £400.00 for renters under 25 years of age at the following locations: Aberystwyth, Pembroke, Carmarthen and Llanelli.

 Additional insurance coverage waivers may be purchased at time of pick up to cover: Windscreen, Glass and Tyre, Personal Accident, Mastercover Plus (Risk Reduction cover) and Peace of Mind coverage. Please ask for details.

Note

A smoking ban applies to all vehicles in the Alamo/National fleet. Customers will not be permitted to smoke in any Alamo/National Vehicle. Fail to adhere to acknowledge the no smoking signs placed in the vehicles could be subject to a GBP 50.00 fixed penalty notice.