Terms & Conditions
Age Requirements
There is no upper age limit for drivers. Minimum rental age is 25 years for car groups SDMR, SDAR, FVAR, FWAR, 23 years for car groups CCMR, CDMR, IDMR, CCAR, IVMR, IWMR and CWMR and 21 years for car groups MCMN and ECMN.
A young drivers surcharge applies as follows: 21-22 years GBP 14.00 per day plus VAT, 23-24 years GBP 9.95 per day plus VAT. There is no maximum charge.
There is no upper age limit except Pembroke, Carmarthen and the Isle of Man which have an upper age limit of 75 years.
Plymouth, Exeter, Newquay, Taunton, Southport, Wigan and Bury St. Edmonds have an upper age limit of 70 years.
License Requirements
All drivers must produce documents at start of rental. Drivers must produce a current full license valid in their country of domicile and which has been valid for at least 12 months. Licenses must be clearly identifiable as a driving license, otherwise an international driving license will be required. A passport must also be produced. Customers must produce both documents at the start of the rental. All rental companies at Stansted require a finger print to be taken.
Additional Drivers
A charge of GBP 6.19 per day, plus vat, per additional driver. There is no maximum charge. Additional drivers must meet age and license requirements as above.
Cross Border Policy (Driving on the Continent or Ireland)
All vehicle groups may be taken abroad at a charge of GBP 18.00 per day plus vat. (This charge does not apply to vehicles going to the Republic of Ireland.)
Renters will additionally be required to purchase breakdown cover at a cost of 50 GBP (including vat). They must also be in possession of a letter of authority (from Alamo/National), allowing them to take the vehicle outside of the United Kingdom. Letter will be supplied by the renting location. Countries which you are allowed to travel to are: All EU countries, Norway, Switzerland, Iceland, Liechtenstein, Gibraltar, Andorra, and San Marino. Cars may not be driven into any outside those listed above.
One Way Rentals
Domestic one-way in the UK are free of charge, and must be requested at time of booking.
One ways between Mainland U.K. and Northern Ireland are NOT permitted. One ways are NOT permitted between the U.K. and The Republic of Ireland. One-way rentals are permitted from any Northern Ireland location to the following locations in The Republic of Ireland: Dublin Airport, Dublin City, Cork Airport, Cork City, Galway Airport, Knock Airport, Shannon Airport, Sligo Airport.
One way rentals are permitted from any Northern Ireland location to the following locations in the Republic of Ireland - To Dublin--100 GBP +VAT. To Cork, Galway, Knock and Shannon -- 300 GBP +VAT.
International one ways are NOT permitted.
Condition of Vehicle
Vehicle must be returned, normal wear and tear excepted, in the same condition as when rented. If special cleaning is required a separate charge will be made directly to the customer.
Special Equipment
Child/Infant seat (suitable for ages 9 months to 4 years old) = GBP 20.00 plus VAT per rental. A security deposit of GBP 50.00 is required which will be refunded to the renter provided that the child-seat is handed in at the rental desk upon return. Child seats are on request only and availability cannot be guaranteed. The customer will be required to fit the child seat themselves. Must be requested at time of booking. Child seat is the Britax Freeway child seat, forward facing and approved to British standards.
GPS units are available from the following locations: Heathrow, Gatwick, King's Cross, Marble Arch and Oxford. The price is GBP 10.00 + VAT per day up to a max charge of GBP 70.00 + VAT. A GBP 150.00 security deposit required.
Surcharges
In Central London the city has imposed a congestion charge scheme which is payable daily Monday to Friday for each day that a vehicle moves within the zone. Marble Arch and Bayswater are the only Alamo locations which falls within the Central London zone. No charge is payable for vehicles if they are parked for a full day (s) within the zone.
If you collect your car from Marble Arch or Bayswater between Monday to Friday, Alamo will add your first days Congestion Charge fee automatically to your rental agreement for your convenience.
All further days are payable by the renter. If you rent a vehicle outside the zone and wish to enter central London zone (Monday to Friday) a charge will be payable via phone or internet as stated above.
The daily charge is GBP 8.00 if paid by midnight on day of travel or GBP 10.00 if paid by midnight the following day. There is a fixed penalty system which will issue fines of GBP 100 per day for non payment.
Refueling Policy
All rentals will be provided with a full tank of fuel. On rentals of 5 days or longer you are required to prepay for your fuel at time of rental. This method eliminates the need to refuel the tank on return. Fuel amount charged at time of rental will be based on a market competitive price and model of car. The current costs range from 85p to 95p per litre. No refunds for unused fuel. A fuel deposit is not required for rentals of 5 days or longer.
For rentals of 3 to 4 days, a fuel option is available. Ask for details on arrival.
Payment Policy
All major credit cards. If paying by credit card, driving license and passport required.
Cash payments permitted on all cars except executive cars. Minimum age for cash deposits is 25. If paying by cash, renters need to produce their passport, dated return flight ticket and full driving license.
Travelers cheques accepted in GBP only.
A Maestro debit card can also be used as a method of payment.
Customers will be charged for loss of vehicle keys at GBP 85.00 including VAT.
Please note: Renters paying cash will be asked for the following deposits:
1) The estimated cost of the rental 2)The fuel prepayment GBP 70.00 3) The DLW deductible - GBP 500. Cash renters cannot expect to receive a refund of their deposits in cash. The refund will probably take the form of a Sterling cheque, which will be posted to the renters home address. The renter may also be required to provide an additional form of ID.
Reservations
Reservations will be confirmed by vehicle group. Specific makes, models cannot be guaranteed. Minimum rental period is 3 days. 24 hours equals one rental day.
Roadside Assistance
In case of breakdown or accidents, emergency telephone numbers can be found on the vehicle tax disc by the key fob. Cover is provided through either the AA, RAC or other provider, dependent on the vehicle manufacturer. Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week. Dependent on circumstances, Alamo reserves the right not to replace the vehicle.
Insurances + Waivers
Third Party Liability (TPL) Is included in the rate and cover is unlimited for death or bodily injury, limited to GBP 25m for property (cars) GBP 5m (vans)
Theft Liability Waiver (TLW) If purchased TLW will reduce liability in the event of theft of the vehicle from the full value of the vehicle down to GBP 500. (overseas inbound only). NOTE: PURCHASE OF TLW DOES NOT WAIVE THE DAMAGE EXCESS. Price ?.50 per day, inclusive of Tax @ 17.5%
Extended Liability Waiver (ELW) If purchased ELW will reduce the Waiver Excess to GBP 75 for Damage DLW and Theft TLW The cost of which is 8 -10.99 GBP per day for all groups (based on length of rental). Available for purchase only upon arrival overseas.
Damage Liability Waiver (DLW) Reduces the renters financial responsibility to GBP 500.00
NOTE:
From 1st July 2008 a smoking ban will apply to all vehicles in the Alamo/National fleet. From this date customers will not be permitted to smoke in any Alamo/national Vehicle. Fail to adhere to acknowledge the no smoking signs placed in the vehicles could be subject to a GBP 50.00 fixed penalty notice.